Lifetime of Service and Warranty

All of our rings and jewelry pieces are manufactured using the highest quality materials and is inspected thoroughly prior to pick-up or shipment. We are deeply committed to ensuring the quality of your purchase and we stand behind everything that we sell.

1. Manufacturing Warranty

We warrant that all our pieces will be free from any manufacturing defects at the time of delivery. If you experience damage to your purchase due to manufacturing¹, we recommend you contact us so we may evaluate your piece.

In the unlikely case that you receive a jewelry piece that suffers from manufacturing defects, we will fix it without any cost to you. Repair or service performed by a jeweler other than Lucce will void the warranty.

Ellia Lab Diamond with a Lavish™ 1.02ct E VVS2 

2. Gemstone Lifetime Warranty

Lucce provides this Gemstone lifetime warranty² which assures the authenticity, quality, and characteristics of your Diamond or Moissanite. This lifetime warranty also guarantees that your Diamond or Moissanite will not lose its brilliance and will not change in color over time. With proper care, your Diamond or Moissanite will remain just as beautiful as the day you bought it and will last a lifetime.

3. Cleaning and Replating

Our complimentary cleaning service is offered over the lifetime of your fine jewelry and not only ensures that your diamonds or gemstones are cleaned, it also includes routinely checking that the stones are secure in their settings. With proper care, your Lucce ring or fine jewelry will retain its beauty and character for many generations to come. Contact us or bring your ring to our showroom for cleaning.

Our replating service is also offered over the lifetime of your ring and ensures that your ring will look brand new and free from micro-scratches that may have accumulated over time. The replating service has a minimal fee only. 

Siena Rosé with a 1ct Pear Cut Pink Lab Diamond

4. Resizing

Your gold or platinum ring comes with a lifetime resizing service. Most of our ring designs can be resized³ with only a minimal fee. Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need.

 

5. Repairs

We ensure that our craftsmanship is to the highest standards and repair all items made by Lucce. You may either bring your item to the Lucce showroom or send in your item by mail. After we make an assessment, should charges apply, you will be notified prior to any work being done to service your jewelry.

Civini 7-Stone Wedding Band, Abbraccio Band

¹All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, product loss or theft, and loss of gemstones due to misuse. 

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals.
• Prongs catching or bending over time due to everyday wear or normal damage, causing a gemstone to fall out.
• The loss of a gemstone caused by damage or accidents during everyday wear

²This warranty however does not cover damage as a result of abuse, misuse, loss or theft of your jewelry pieces. Accordingly, any alterations or treatments made by a jeweler other than Lucce will void the gemstone limited lifetime warranty that accompanies your ring or jewelry piece purchase.

³Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. Contact us for more information and guidance regarding your ring resizing.