Returns and Refunds

We stand behind every jewellery piece we craft and want you to be truly delighted with your purchase. If the jewellery piece you receive is not as described (eg. the piece you received is not the design you ordered or the piece you received is not according to the specifications you selected), you may return it in its original, unworn condition within 15 days, for a full refund or exchange.

This, however, does not include returns because of a change of mind or change of plans.

Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Lucce will not be accepted.

Contact our Customer Service team if you would like to return an order and we will assist you on the procedure.