Frequently Asked Questions (FAQs)
Crafting the Perfect Ring
What is the Setting Price?
The setting price refers to the cost of the metal design that holds your diamond or gemstone in place. This varies depending on the complexity of the design, your chosen precious metal (platinum, 14k gold, or 18k gold), and any accent stones such as pavé gemstones, halo accents, or side stones. The center stone is priced separately.
How Long is the Lead Time for Crafting?
LUCCE Forever Pieces typically require 6–8 weeks to craft. For love stories with a tighter timeline, we offer a curated selection of Ready-to-Ship engagement rings, wedding bands, and fine jewelry available for immediate purchase and insured delivery.
Can You Resize My Ring?
Yes. Most LUCCE platinum and gold rings can be resized 1–2 sizes up or down, depending on the design. Even platinum rings can be resized by our expert craftsmen.
Do Your Engagement Rings Come With Certifications?
Yes. Our natural and lab-grown diamonds are accompanied by grading reports from internationally recognized laboratories such as the Gemological Institute of America (GIA) and International Gemological Institute (IGI), ensuring authenticity and quality. Our LUCCE CELESTE™ Moissanite pieces include Full Certification of Authenticity and a Limited Lifetime Warranty from LUCCE.
Visiting LUCCE
Where is Your Showroom Located?
Our showroom is located at 2nd Level, Assembly Grounds at The Rise, Makati City, where you can experience LUCCE’s collections in an intimate and personalized setting. We also welcome you at our showroom at 2nd Level, Ayala Malls Vertis North, Quezon City.
Walk-ins are welcome at both locations, though we highly recommend setting an appointment for dedicated consultation time.
Do I Need to Schedule an Appointment?
Appointments are not required, but they are encouraged to ensure a private and guided engagement ring selection experience.
Placing Your Order and Payment
How Do I Place an Order?
You may place your order directly through our website or during your visit to either LUCCE showroom.
What Payment Methods Do You Accept?
We accept:
- Credit and debit cards
- Bank transfers
- PayPal
- Cash
Flexible financing options are also available.
Delivery and Lifetime Service
What are Your Shipping and Delivery Options?
We offer secure and insured shipping nationwide within the Philippines and worldwide.
For Ready-to-Ship pieces, we provide same-day insured shipping. You may also opt for showroom pickup by appointment.
Do You Offer Warranties and Lifetime Services?
Yes, we stand behind the quality of our designs and craftsmanship. LUCCE offers a limited lifetime warranty against manufacturing defects. We also provide complimentary cleaning and inspection services under our Lifetime of Service commitment, ensuring your Forever Piece remains as brilliant as the day you received it.
Crafting Your Dream Ring
Do You Create Custom Pieces?
Yes. LUCCE specializes in custom engagement rings and wedding bands crafted to reflect your personality, lifestyle, and love story. We work with natural diamonds, lab-grown diamonds, moissanite, and lab-grown colored gemstones to turn your vision into reality.
What are Lab-Grown Diamonds?
Lab-grown diamonds are real diamonds with the same physical and chemical properties as natural diamonds. They are created in controlled laboratory environments, offering a more sustainable alternative for your love's lifetime symbol.
What is the Difference Between Natural and Lab-Grown Diamonds?
Both are real diamonds. Natural diamonds are formed over billions of years beneath the earth’s surface. Lab-grown diamonds are created in controlled environments with identical brilliance and durability, often at a more accessible price point.
What Makes LUCCE Diamonds and Gemstones Different?
Our collection of the finest diamonds and gemstones are carefully curated and hand-selected:
- LUMIERE™ natural diamonds
- LAVISH™ lab-grown diamonds
- ROSÉ™ pink diamonds
- OCEAN™ blue diamonds
- SUNBURST™ yellow diamonds
- CELESTE™ Moissanite
Each stone is selected for exceptional brilliance, quality, and ethical sourcing—ensuring your Forever Piece is without compromise.
What is Moissanite?
Moissanite is a beautiful and brilliant gemstone with a higher refractive index than diamonds, creating a unique fire and sparkle. It offers a one-of-a-kind and eco-brilliant alternative to your engagement ring's center stone. It is originally from meteorites.
Can I Provide My Own Loose Diamond and Gemstone?
LUCCE pieces are crafted exclusively using our in-house sourced diamonds and gemstones. This allows us to uphold our Lifetime of Service commitment and ensure quality, ethical sourcing, and long-term accountability for every piece we create.
Do You Sell Loose Diamonds and Gemstones?
No. Our diamonds and gemstones are exclusively curated for LUCCE Signature designs and custom pieces.
Understanding Precious Metals
What's the Difference Between 14k Gold, 18k Gold, and Platinum?
Both 14k and 18k gold are beautiful and durable metals used in jewelry. The difference lies in the gold content. 18k gold has a higher percentage of pure gold (75%) compared to 14k gold (58.5%). 18k gold's purity level makes it more suitable to those with skin sensitivities.
On the other hand, platinum is a naturally white precious metal known for its exceptional strength and durability. It's a popular choice for engagement rings due to its ability to hold diamonds securely and resist scratches.
Are LUCCE Forever Pieces Pawnable?
Yes. In the Philippines, gold and platinum jewelry can be pawned based on metal weight and purity. The assessed value of gemstones depends on quality and certification.
We hope this guide has answered your questions and brought you closer to choosing your LUCCE Forever Piece. Should you need further assistance, our jewelry specialists would be honored to guide you—whether online or at our showrooms at Assembly Grounds at The Rise and Ayala Malls Vertis North.