Manufacturing Warranty and Lifetime of Service

What Items are Covered Under Manufacturing Warranty?

A. Metal & Craftsmanship

This section covers defects affecting the metal and overall craftsmanship of the jewelry that originate during the manufacturing process. These defects result from deficiencies in casting, fabrication, assembly, soldering, or quality control and may compromise the structural integrity, functionality, or durability of the jewelry despite normal wear and intended use. Each warranty claim remains subject to technical assessment to verify that the reported concern is attributable to a manufacturing defect.

1. Porosity in Metal Caused During Manufacturing

Porosity refers to small voids, cavities, or air pockets trapped within the metal during the casting process. While microscopic porosity is an inherent characteristic of cast precious metals and generally does not affect the durability of the jewelry, excessive porosity can significantly reduce the metal's structural integrity. This may lead to premature cracking, deformation, or breakage under normal wear. Excessive porosity is considered a manufacturing defect when it is determined to have originated during production and directly contributes to the reported concern.

Typical Characteristics

• Visible pinholes or cavities on the metal surface.
• Rough or uneven metal texture in localized areas.
• Fractures exposing small internal voids within the metal.
• Breakage occurring without visible signs of excessive force or accidental impact.
• Structural weakness concentrated in a specific area of the jewelry.

2. Structural Weaknesses Resulting from Workmanship Defects

Structural weaknesses refer to areas of the jewelry that lack sufficient strength due to deficiencies during fabrication or assembly. These weaknesses may not be immediately visible but can result in bending, cracking, separation, or premature breakage during normal wear. Such defects originate from the manufacturing process and affect the intended durability of the jewelry.

Typical Characteristics

• Breakage occurring at a specific point without evidence of accidental damage.
• Thin or uneven metal in critical structural areas.
• Visible separation or cracking at stress points.
• Components exhibiting abnormal flexibility or distortion under normal use.
• Repeated failure occurring in the same location.

3. Improper Soldering or Joining of Components

Many jewelry designs incorporate components that are permanently joined through soldering or other assembly methods. If these joints are improperly executed during manufacturing, they may separate prematurely under normal wear. A manufacturing defect exists when the failure results from inadequate workmanship rather than external force or unauthorized alteration.

Typical Characteristics

• Separation occurring directly along a solder joint.
• Clean break at the connection point.
• No visible signs of impact, crushing, or excessive deformation.
• Solder joint appearing incomplete, uneven, or poorly blended.
• Remaining components showing little to no external damage.

4. Defective Clasps, Hinges, or Locking Mechanisms Due to Manufacturing Faults

Clasps, hinges, and locking mechanisms are designed to securely fasten jewelry during normal wear. Manufacturing defects affecting these components may impair their operation, alignment, or locking performance, reducing their ability to function as intended.

Typical Characteristics

• Clasp fails to close or lock securely.
• Locking mechanism opens unexpectedly during normal use.
• Hinge exhibits excessive looseness or restricted movement.
• Misalignment between connecting components.
• No evidence of impact, bending, or accidental deformation.

5. Premature Breakage Caused by an Identified Manufacturing Defect

Premature breakage refers to the significantly earlier failure of a jewelry component before its expected service life due to a manufacturing defect. The defect may originate from deficiencies in casting, fabrication, assembly, or workmanship that compromise the overall durability of the jewelry despite normal wear and intended use.

Typical Characteristics

• Breakage occurring under normal wear.
• No visible signs of excessive force, impact, or misuse.
• Fracture occurring in an area exhibiting manufacturing inconsistencies.
• Clean or localized break associated with an underlying structural defect.
• Failure occurring shortly after purchase or within the warranty period.

B. Stone Setting Integrity

This section covers manufacturing defects that affect the workmanship and construction of stone settings. Stone settings are designed to securely retain gemstones while maintaining the intended design, appearance, and structural integrity of the jewelry. Deficiencies during the stone setting process may compromise the security of the gemstone, resulting in looseness or instability despite normal wear and intended use. This section applies to all setting styles, including but not limited to prong, bezel, channel, pavé, bead, flush, tension, and other specialty settings.

1. Loose Stones Resulting from Improper Setting Workmanship

A loose stone occurs when a gemstone is not adequately secured within its setting during the manufacturing process. The stone may exhibit movement or instability while the surrounding setting remains free from signs of accidental damage or excessive wear. If left unaddressed, a loose stone may eventually become dislodged or lost. Loose stones caused by deficiencies in the original stone setting workmanship are considered manufacturing defects.

Typical Characteristics

• Noticeable movement of the gemstone within its setting.
• Clicking or rattling sound when the jewelry is gently moved.
• Setting appears intact with no visible deformation.
• No evidence of accidental impact or excessive wear surrounding the setting.• Stone remains seated but is not firmly secured.

2. Defective Stone Setting Construction Due to Manufacturing Error

Stone settings are engineered to securely retain gemstones while providing adequate support and protection. A manufacturing defect affecting the construction of the setting may compromise its ability to properly secure the gemstone. This applies to all stone setting styles and includes defects involving prongs, bezels, channels, pavé, bead settings, baskets, galleries, or other structural setting components.

Typical Characteristics

• Setting components appear uneven or improperly aligned.
• Prongs, bezels, or other retaining elements are asymmetrical or incorrectly positioned.
• Setting exhibits inadequate support for the gemstone.
• Structural irregularities are present despite no evidence of accidental damage.
• Gemstone appears unstable due to deficiencies in the setting itself.

3. Accent Stones That Become Loose Due to Setting Defects

Accent stones are secured using specialized stone setting techniques appropriate to the jewelry design. Due to their smaller size, these gemstones require precise workmanship to ensure long-term security. When an accent stone becomes loose because the original setting was improperly executed, the concern is considered a manufacturing defect.

Typical Characteristics

• One or more accent stones exhibit movement within the setting.
• Surrounding accent stones remain properly secured.
• No visible impact marks or deformation surrounding the affected area.
• Setting components appear intact but provide insufficient retention.
• Loose stone remains present within the setting.

Section Summary

Manufacturing defects involving stone settings typically result from deficiencies during the original setting process rather than external factors. Loose or unstable stones may indicate a manufacturing concern when there is no evidence of accidental impact, excessive force, normal wear, or deterioration of the setting. All reported concerns remain subject to technical assessment to determine whether the condition originated during manufacturing.

What Items are Not Covered Under Manufacturing Warranty?

A. Normal Wear & Cosmetic Changes

Fine jewelry is crafted from precious metals that are designed to be worn and enjoyed for a lifetime. As a result, gradual cosmetic and functional changes are expected through regular use. These changes occur naturally due to everyday wear, environmental exposure, and the inherent properties of precious metals. While these conditions may affect the appearance of the jewelry, they do not indicate defects in materials or workmanship and are therefore not covered under the Manufacturing Warranty.

1. Surface Scratches

Surface scratches are minor abrasions that develop on the metal as a result of everyday wear. Precious metals such as gold and platinum are naturally softer than many common materials they encounter during daily use, making them susceptible to scratching. The presence of surface scratches is considered a normal characteristic of fine jewelry and does not affect the structural integrity or overall performance of the piece.

Typical Characteristics

• Fine lines or light abrasions visible on the metal surface.
• Scratches concentrated on exposed areas of the jewelry.
• Uniform wear consistent with regular use.
• No distortion or structural damage to the jewelry.
• Finish appears worn while the jewelry remains fully functional.

2. Dents and Metal Deformation

Precious metals are malleable by nature, allowing them to be crafted into intricate jewelry designs. Because of this characteristic, sufficient external force may cause the metal to bend, dent, or permanently change shape. Deformation resulting from external pressure is considered accidental damage or normal wear rather than a manufacturing defect.

Typical Characteristics

• Visible dents or flattened areas.
• Ring or band no longer maintains its original shape.
• Distortion of the overall profile or design.
• Localized deformation accompanied by impact marks.
• Stone settings may also appear misaligned due to deformation.

3. Loss of Polish or Finish

The polished, satin, brushed, hammered, or textured finish applied during manufacturing will gradually wear off with regular use. Continuous contact with skin, clothing, and other surfaces naturally smoothens or alters the original finish over time. This cosmetic change is expected throughout the normal lifespan of the jewelry and is not considered a manufacturing defect.

Typical Characteristics

• Reduced shine or luster.
• Diminished texture or surface detailing.
• Uneven polish in high-contact areas.
• Overall appearance appears dull despite the jewelry remaining structurally sound.

4. Rhodium Plating Wear

Rhodium plating is a surface coating commonly applied to white gold jewelry to enhance its brightness, whiteness, and reflective finish. Because rhodium is a surface treatment rather than a permanent component of the jewelry, it naturally wears away over time. The rate of wear varies depending on frequency of use, body chemistry, lifestyle, and environmental exposure. Periodic reapplication of rhodium plating is considered routine maintenance and is not covered under the Manufacturing Warranty.

Typical Characteristics

• Yellowish or warmer tone gradually becoming visible beneath the rhodium plating.
• Reduced brightness or reflectivity.
• Uneven wear in high-contact areas such as the bottom of the ring shank.
• No structural defects or damage to the underlying metal.

5. Metal Discoloration Caused by Chemicals, Cosmetics, or Environmental Exposure

Changes in the appearance or color of precious metals may occur when jewelry is exposed to chemicals, cosmetics, moisture, perspiration, or environmental elements. Although these changes may affect the jewelry's appearance, they do not indicate defects in the materials or workmanship. In many cases, discoloration is superficial and may be improved through professional cleaning or refinishing.

Typical Characteristics

• Uneven discoloration or darkened areas on the metal surface.
• Tarnish or residue concentrated in recessed areas.
• Discoloration without evidence of structural damage.
• Surface appearance improves after professional cleaning in some cases.

Section Summary

The conditions described in this section are the result of normal use, routine environmental exposure, or the natural characteristics of precious metals and surface finishes. While these changes may affect the appearance of the jewelry over time, they do not indicate defects in materials or workmanship and are considered part of the expected lifecycle of fine jewelry. Regular professional maintenance and proper jewelry care are recommended to preserve the appearance and longevity of each piece.

B. Accidental Damage & External Force

Fine jewelry is designed to withstand normal everyday wear; however, it is not intended to resist excessive external force or accidental impact. Damage resulting from unforeseen incidents, improper handling, or excessive physical stress occurs after the manufacturing process and does not indicate a defect in materials or workmanship. Although these concerns may affect the appearance, functionality, or structural integrity of the jewelry, they are considered accidental damage and are therefore not covered under the Manufacturing Warranty.

1. Bent Rings or Bands

Rings and bands are manufactured using precious metals that are naturally malleable, allowing them to be crafted into intricate and comfortable designs. While these metals are durable for normal wear, excessive external force may cause the ring or band to bend, distort, or lose its original shape. Deformation resulting from accidental impact or excessive pressure is not considered a manufacturing defect.

Typical Characteristics

• Ring or band is no longer perfectly round.
• Visible bending, twisting, or distortion of the shank.
• Uneven profile when viewed from different angles.
• Stone settings may appear misaligned due to the deformation.
• Localized impact marks or pressure points may be present.

2. Cracked, Chipped, or Broken Gemstones

Although gemstones are selected for their beauty and durability, they are not indestructible. Depending on the gemstone's hardness, toughness, and natural characteristics, sufficient impact or pressure may cause it to crack, chip, fracture, or break. Damage resulting from external force is considered accidental and is not indicative of a manufacturing defect.

Typical Characteristics

• Visible chips, cracks, or fractures on the gemstone.
• Missing sections along the edge or surface.
• Fracture lines extending through the stone.
• Impact marks or damage surrounding the setting.
• Setting may remain intact while the gemstone is damaged.

3. Broken Chains Due to Pulling or Snagging

Chains are designed to withstand normal tension during everyday wear. However, excessive pulling force or snagging may overstress individual links, jump rings, or connection points, causing them to separate or break. Damage resulting from excessive tensile force is considered accidental rather than a manufacturing defect.

Typical Characteristics

• Separation at one or more chain links.
• Elongated or stretched chain links near the break.
• Open or distorted jump rings.
• Clasp remains functional while the chain has separated.
• Break location corresponds with signs of pulling or tension.

4. Damage Caused by Impact, Dropping, Crushing, or Improper Handling

Jewelry may sustain structural or cosmetic damage when subjected to sudden impact, dropping, crushing, or improper handling. Such incidents may affect the metal, gemstones, stone settings, or other components of the jewelry. Because the damage results from external events occurring after manufacture, it is not covered under the Manufacturing Warranty.

Typical Characteristics

• Visible impact marks, dents, or deep scratches.
• Bent or distorted components.
• Broken or displaced stone settings.
• Fractured or missing gemstones.
• Multiple areas of damage consistent with accidental force.

Section Summary

The conditions described in this section result from external forces or accidental events that occur after the jewelry has been manufactured and delivered. While fine jewelry is designed for everyday wear, it is not intended to withstand excessive impact, compression, pulling, or other forms of physical stress beyond its normal use. Damage arising from these circumstances does not indicate a defect in materials or workmanship and is therefore excluded from the Manufacturing Warranty.

C. Stone Loss Not Related to Manufacturing Defects

Gemstones are secured using precisely constructed stone settings designed to withstand normal everyday wear. Over time, however, accidental impact, prolonged wear, environmental exposure, or insufficient maintenance may affect the security of a stone setting. When stone loss or gemstone damage results from external factors or the natural deterioration of the setting after manufacture, the condition is not considered a manufacturing defect and is therefore not covered under the Manufacturing Warranty.

1. Missing Stones Resulting from Impact or Daily Wear

A gemstone may become dislodged or lost when the stone setting is subjected to accidental impact or gradually weakens through normal wear over time. While properly manufactured settings are designed to securely retain gemstones, continuous use and external forces may reduce their holding capability. Stone loss resulting from these conditions is considered a consequence of everyday use or accidental damage rather than a manufacturing defect.

Typical Characteristics

• One or more gemstones are missing from the jewelry.
• The remaining setting shows signs of wear or deformation.
• Prongs, beads, or other retaining components appear worn, bent, or damaged.
• Evidence of impact or abrasion may be present around the empty setting.
• Adjacent stones may remain secure while the affected setting exhibits visible wear.

2. Gemstone Damage Caused by Accidental Force

Gemstones possess varying degrees of hardness and toughness depending on their type and natural characteristics. Although selected for durability, gemstones may crack, chip, fracture, or break when subjected to excessive force, impact, or pressure. Damage resulting from accidental events occurring after manufacture is not considered a manufacturing defect.

Typical Characteristics

• Visible chips, cracks, or fractures within the gemstone.
• Missing portions along the crown, table, or girdle.
• Surface abrasions consistent with impact.
• Damage localized to a single gemstone while the setting remains intact.
• Visible point of impact or associated damage to nearby metal components.

3. Loss of Stones After Evident Wear on Stone Settings

Stone settings naturally experience wear throughout the lifetime of the jewelry. As retaining components such as prongs, beads, channels, or bezels gradually wear down, their ability to securely hold a gemstone may diminish. Stone loss resulting from visible wear of the setting is considered a maintenance-related concern rather than a manufacturing defect.

Typical Characteristics

• Retaining components appear noticeably worn or thinned.
• Prongs or other setting elements show rounded or flattened edges.
• Visible reduction in the amount of metal securing the gemstone.
• One or more stones are missing while the remaining settings exhibit similar wear.
• No evidence of defects in the original construction of the setting.

Section Summary

Stone loss or gemstone damage does not automatically indicate a manufacturing defect. In many cases, these conditions develop as a result of accidental impact, progressive wear of the stone setting, or the absence of routine maintenance. Regular professional inspections are recommended to identify loose stones or worn settings before they result in gemstone loss, helping preserve both the security and longevity of the jewelry.

D. Unauthorized Repairs, Resizing, & Alterations

The Manufacturing Warranty applies only to jewelry that remains in its original manufactured condition. Any repair, resizing, modification, or alteration performed by an unauthorized third party may change the jewelry's structural integrity, stone settings, dimensions, or overall craftsmanship. Once the jewelry has been modified outside of the Company's authorized repair process, it is no longer possible to verify whether subsequent concerns are attributable to the original manufacturing process. As a result, damage or defects arising after unauthorized work are not covered under the Manufacturing Warranty.

1. Issues Resulting from Work Performed by Third-Party Jewelers

Repairs or alterations performed by a third-party jeweler may affect the original construction and quality of the jewelry. Since the Company cannot verify the materials, workmanship, or techniques used by external service providers, any concerns arising after such work cannot be attributed solely to the original manufacturing process.

Typical Characteristics

• Evidence of previous repair or modification.
• Differences in solder color or finish.
• Visible repair marks or polishing inconsistencies.
• Replacement components that differ from the original design.
• Alterations affecting the jewelry's original structure or appearance.

2. Damage Caused by Unauthorized Repairs, Modifications, or Resizing

Unauthorized repairs, modifications, or resizing may alter the structural integrity and overall performance of the jewelry. These procedures can affect solder joints, stone settings, metal thickness, and design proportions, increasing the likelihood of future concerns unrelated to the original manufacturing process. Any damage resulting from unauthorized work is excluded from the Manufacturing Warranty.

Typical Characteristics

• Visible resizing seams or solder joints.
• Inconsistent metal thickness following resizing.
• Misaligned stone settings after modification.
• Distortion of the original design.
• Evidence of replaced or modified components.

Section Summary

To ensure the integrity of the Manufacturing Warranty, all repairs, alterations, and resizing should be performed through the Company's authorized repair process. Work carried out by third-party jewelers may alter the original construction of the jewelry, making it impossible to determine whether a subsequent concern originated during manufacturing or resulted from the later modification. Consequently, concerns arising after unauthorized repairs or alterations are excluded from warranty coverage.

E. Use, Care, & Environmental Factors

Fine jewelry is designed for everyday enjoyment but requires appropriate care and handling to preserve its appearance, structural integrity, and long-term performance. Conditions resulting from improper use, inadequate care, environmental exposure, or circumstances beyond the manufacturer's control occur after delivery of the jewelry and are therefore not considered manufacturing defects. Adhering to recommended care practices and periodic professional maintenance will help maximize the longevity of each piece.

1. Incorrect Ring Size Selected by the Client

Proper ring sizing is essential to ensure the comfort, security, and long-term performance of a ring. A ring that is too loose may rotate excessively or be more susceptible to accidental impact, while a ring that is too tight may experience increased stress during wear or become difficult to remove. Concerns arising solely from an incorrectly selected ring size or subsequent changes in finger size are not considered manufacturing defects.

Typical Characteristics

• Ring rotates excessively during wear.
• Ring slips off easily or feels insecure.
• Ring is excessively tight or difficult to remove.
• No structural defects are present.
• Discomfort related to fit rather than workmanship.

2. Damage Resulting from Improper Storage or Care

Proper storage and routine care play an important role in preserving the condition of fine jewelry. Damage resulting from improper storage, inadequate maintenance, or handling inconsistent with recommended jewelry care practices is not considered a manufacturing defect.

Typical Characteristics

• Multiple scratches or abrasions from contact with other jewelry.
• Tangled chains.
• Accumulated dirt or residue.
• Surface damage associated with improper storage conditions.
• No evidence of manufacturing defects.

3. Exposure to Chemicals, Cleaning Agents, Swimming Pools, or Harsh Environments

Exposure to chemicals and harsh environmental conditions may affect the appearance and condition of precious metals and gemstones. Substances such as household cleaning products, chlorine, saltwater, cosmetics, perfumes, and industrial chemicals may contribute to discoloration, surface deterioration, or damage over time. These conditions result from environmental exposure rather than manufacturing defects.

Typical Characteristics

• Surface discoloration or tarnish.
• Dulling of the metal finish.
• Residue or corrosion on metal components.
• Uneven changes in surface appearance.
• No evidence of defects in materials or workmanship.

4. Wear Resulting from Occupational or Recreational Activities

Certain occupations and recreational activities expose jewelry to conditions beyond those encountered during normal wear. Repeated impact, vibration, abrasion, compression, or heavy mechanical stress may accelerate wear or cause accidental damage. Such conditions arise from the environment in which the jewelry is worn and are not considered manufacturing defects.

Typical Characteristics

• Excessive wear localized to areas of repeated contact.
• Deep scratches or abrasions.
• Bent or distorted components.
• Worn stone settings.
• Overall condition consistent with heavy use.

Section Summary

The conditions described in this section develop as a result of the environment in which the jewelry is worn, handled, or maintained. Since these factors occur after manufacture and are outside the manufacturer's control, they do not constitute defects in materials or workmanship. Following recommended jewelry care practices, removing jewelry during strenuous activities, and scheduling regular professional inspections will help preserve both the appearance and longevity of each piece.